Refund policy

At My Vybe Planner, every item is created especially for you once your order is placed. We appreciate your support and want you to be happy with your purchase. 🌸

Returns & Exchanges:

Because our products are made to order, we cannot accept returns or exchanges for:

Change of Mind
Ordering The Wrong Color, or Product
Accidental Purchases
Buyer’s Remorse

**Please review your order carefully before completing your purchase.**

Damaged, Defective, or Incorrect Items:

If your order arrives damaged, defective, or you receive the wrong item, please be sure to contact us immediately within 14 days of receiving your order. As we are unable to process damaged, defective, or incorrect items after 14 days or more has passed from receiving your order.

We want to do our very best to help resolve the issue as quickly as possible, please email us at : My Vybe Support

📧 myvybesupport@myvybeplanner.com

Please Include:

Your Order Number
A Description of The Issue
Clear Photos Showing the Damaged, Defective, or Incorrect Item is Required

Once your claim is reviewed and approved, we will work with our fulfillment partner to provide an appropriate resolution, which may include a replacement item or refund based on APPROVAL. Please allow up to 24–48 hours for a response.

Lost Packages:

If your tracking information shows that your package has been delivered but you have not received it, please first contact your local carrier.

If you continue to experience issues, contact us and we will do our best to help investigate the situation after you have contacted your local carrier.

Refunds:

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days after approval for your financial institution to process and post the refund.

Shipping charges are non-refundable unless the refund is due to an error on our part and/or a defective product.

Order Changes & Cancellations:

Because orders move into production quickly, for this reason we cannot change or cancel an order once it has already been placed.

If you need assistance, please email us as soon as possible at: My Vybe Support